(808) 630-9966. We answer 24 hours a day, weekends and holidays included, and most emergency calls we reach within one to two hours.
While you wait, the single most useful thing you can do is put nothing else into the system. A backed-up cesspool, septic tank or main line has nowhere left to send it, so every flush, tap and wash cycle pushes more of it back toward the house.
Not everything needs a call-out at 11pm, and we would rather tell you that than bill you for it. Here is the honest split.
If it can wait, it will also cost you less — a scheduled visit is a normal job. If you are not sure which side of the line you are on, call and describe it. We will tell you straight.
The same thing looks different depending on where it shows up first.
Whatever it turns out to be, we camera the line before quoting anything that involves digging. See drain cleaning, cesspool pumping and septic pumping for what each job involves.
No queue, no ticket, no callback window.
(808) 630-9966 — 24 hours, including weekends and holidays. Golden Penny Sanitation Inc., licensed Hawaiʻi contractor CT-39138.
Stop running water — no toilets, no taps, no washing machine, no dishwasher. Every liter that goes down makes it worse, and a full system has nowhere to put it. Keep people and pets away from anything that has surfaced. Then call us on (808) 630-9966. We answer 24/7.
If sewage is inside the building, if more than one fixture is backing up at once, or if waste is surfacing in the yard, call now — it will not resolve itself and it gets worse with use. A single slow drain, one gurgling toilet, or a faint smell outside can usually wait for a normal appointment, and will cost you less.
Yes. We answer 24 hours a day, weekends and holidays included, and dispatch across Oʻahu as fast as traffic allows.
No. Caustic drain cleaner does nothing to a full tank or a blocked main line, and it makes the job hazardous for whoever opens the system afterwards. If several fixtures are backing up, the problem is past the point any bottled product reaches.
More than the same job booked in advance — you are paying for someone to stop what they are doing and come now, at night or at a weekend if that is when it happens. There is no flat emergency rate, because the things that move the price genuinely vary: how far we have to travel to reach you, what the job turns out to be once the system is open, and how much damage there is to put right. Which is also why we will not pretend to quote a firm figure down the phone: until someone has actually looked at it, any number is a guess, and a guess that turns out low helps nobody. What we will do is tell you what we can before we set off, price it properly once we have seen what we are dealing with, and get your agreement before any work starts. You will not get an invoice you did not approve. And if it turns out to be something that can safely wait, we will tell you — booked as a normal appointment, it costs you less.
